Apartments/Residential Concierge

Create a positive first impression of your building, community and give your residents royal treatment and class. Our professional concierges will work hard to provide concierge services to your tenants, residents, employees, and guests. Trinity Concierge & Staffing will assist to make your apartment, residential community a “Talk in Town”. Property managers, condominium owners, and organizations understand that creating a strong sense of community adds value to their properties. Apartment or residential concierge from Trinity Concierge & Staffing will reduce very significantly the turnover rates in your community. Trinity Concierge & Staffing’s cost-effective concierge services not only increase your investment return but also bring tenants and property owners together creating a fun living organized community.

Our apartment concierge will help give your residents a royal and respected experience in a place they call home. This kind of experience attracts more residents hence cutting down marketing expenditure and improving tenure rate.  Our staff will also provide the following  services:

  • Our professional staff organizes, coordinate, and implement various resident services and programs and act as an information source and help to residents related to local market resources.
  • Our residential, property concierge/front desk attendant serves as your guests’ first point of contact and manages to build communication.
  • Our concierge service act as a liaison between property management, office managers, and residents.
  • They create a professional, friendly, and secure lobby environment.
  • Greets prospects and residents as they enter the office/leasing area and ensures the comfort of visitors while they wait to speak with a team member.
  • Answers phone calls, forward call to the appropriate team member for assistance, and guides with completed service request callbacks as necessary.
  • Monitoring lobby, elevator & loading dock traffic to increase awareness and provide solutions.
  • Responding to emergencies and communicating needed protocol to authorities.
  • Acting as a liaison between building residents and local merchants to provide community warmth.
  • Developing and distributing calendar of events and weekly emailed weekend highlights.
  • Offering spot inspections and reports on services and your concierge for quality assurance.
  • Ensures clubhouse or common areas amenities are in tour condition before leasing office opening each morning.
  • Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
  • Maintains tracking logs for equipment rentals and/or other services provided by the community.
  • Assists the community team with scheduling, planning, and organizing resident activities and programs.

We are just a call away, to get a free or no-obligation quote, connect with us. For more information about our services or to schedule a consultation, please contact us at 202 993 9249 online or call us now.